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King County Promise, a long-term initiative supporting young people in pursuing postsecondary education, is currently in its second year of implementation and nearing the end of Phase 1. A key element of the program is providing high-quality advising, which can be tough to define. There's no one-size-fits-all approach to advising because every student's situation is unique. However, we can often identify clear cases of it, such as with Taylor*, who received support from an education advocate at Northwest Education Access.

Taylor recently started classes at a local college. Initially, he planned to attend a different college within the program's partnership. However, after carefully considering his options, including available programs and transportation, it became clear that another institution would better suit his needs. Taylor faced several challenges when starting college, particularly around academic accommodations and navigating student services as a first-generation student. Unfortunately, he wasn't aware of the disability accommodations available to him until later in the quarter. As a result, he felt overwhelmed and ultimately had to drop his classes.

Thankfully, Taylor didn't give up. With the support of his Education Advocate, he successfully completed several appeal processes and is now making progress towards his educational goals. 

This example illustrates several key principles of the Promise model. First, it emphasizes the importance of advisors being attentive to students' concerns and knowledgeable about available resources. Second, it highlights the significance of listening to students' goals and prioritizing their needs above all else. Both of these require building a relationship of trust with the student.
Lastly, it underscores the vital role of support in navigating bureaucratic obstacles, such as complex paperwork processes. We are incredibly grateful for our dedicated navigators who provide the high-quality advising that Promise students deserve.

*Pseudonym to maintain student privacy.